Quorum Storage Services
Datacenter Storage Project Management
SAN/NAS Architecture Assessment
SAN/NAS Design and Implementation
Saas Design and Support
Quorum Managed Service (QSM)
24/7 Monitoring Service
IT Project Management Service
Live Sale Support and Technical Inquiry
Quorum Cloud Service - QCS
IBM SVC and Cloud Runbook Design,
Private and Public Cloud Build Out and Service,
App server and file server for cloud environment,
Where We Began
In 1981, SMS started out providing businesses with responsive, low-cost IT hardware break/fix services that enabled our clients to cut ties to OEMs that sought only to trap their clients in a never ending cycle of new hardware purchases.
Where We Are
Today, we are much more than an IT service and support company.
- We insure
- We mitigate risk
- We shield budgets
- We reduce workloads
- We optimize workflows
- We invent solutions and provide options when no others exist
We don't consider IT service and support as merely keeping your IT up and running, but rather a means to help your business thrive.
Don't take our word for it.
Read what our clients have to say about us:
Not only is our FE professional, courteous, and helpful, but he always resolves our problems promptly.
After five hours of banging heads with the OEM, SMS solved our issue in less than 15 minutes and they did it over the phone!
When it comes to hardware support, SMS remains my first choice and highest recommendation.
SMS went above and beyond the call of duty in resolving the issues on our mission critical servers.
During a recent server failure, SMS was terrific. They brought a complete ML370 server just in case.
Today we opened our first SMS ticket. What a pleasure to only be on the phone for 90 seconds to get a ticket generated.
Your flexibility was outstanding. You took my call while balancing another repair. You saved me hours of distress.
I really appreciate you going above and beyond what was expected. My servers are back. Thanks.
Your expertise extends beyond the traditional repair business. What you provided was far superior to anything we received from the OEM.
SMS has by far exceeded the professional standard that I am held to as a Veteran supporting all who serve.
You guys are much better than our OEM support.
In addition to your technical skills, we value what SMS does to make all of our locations run as smoothly as they do.
Our Service Delivery Model
We have invested a great deal of time and effort into building a global support structure that ensures the same dependability and high quality of service for every client regardless of their location or service requirements.
All SMS operational processes are globally standardized and seamless while also designed to be locally flexible and accommodating. This approach ensures our solutions will fit the unique requirements of your data centers as well as your branch offices.
Global support components:
- Central Engineering
- Call Center
- Support & information systems
Local support components:
- Field Engineering
- Parts sparing
- Support & information systems access
Having the right tools for IT Asset Management is crucial,
so we decided to provide them for free.
We know the importance of having the right tools for the job. We also know that the tools required for proper ITAM can be very expensive, time consuming to implement, and a burden to manage. And even after all is said and done, your ITAM solution can still lack the features required by your business, only causing additional headaches as you implement customizations and create exceptions for important business processes.
The good news is, every SMS client is provided with the right tools for the job of ITAM, for free. And, to ease the burden of ITAM even further, all of your IT asset and service contract information is populated into our system for you. You don't have to do anything.
From day one, the added value you receive from SMS begins to provide a return, without any investment.